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We are here for the long run.
It’s certainly no surprise that the hospitality industry has been one of the most devastatingly impacted industries since the beginning of the pandemic – and this recent new wave forcing half of the country into lockdown doesn’t give much hope of it improving any time soon.
As such, now more than ever, it’s so important for customers to support small businesses; and at same time, for businesses across the board to be supporting one another.
Pandemic or not, the Schibello philosophy is to treat our client relationships as more than just transactional, but rather like a lifelong partnership. With so many suppliers out there, we value the trust our clients put in us to deliver to them as promised – and that’s delivering more than just a product but an all-encompassing service. With that said, here’s what we’re recommending for our clients and how we’re assisting during this time:
All our coffee can be made available in 250g beans, ground, and in biodegradable pods. For cafés missing out on wet coffee sales, adding a more robust retail offering and encouraging regulars to support locals with their home coffee needs is a good way to build extra revenue whilst keeping your customers engaged during this time.
We can provide you with Brew Gear to sell in store to increase your product offering for your customers!
FREE zoom home brewing lessons for your regular customers if they need training on how to use the coffee they buy.
Help setting up shoppable social media accounts. For instance, we can help set up a Shopify account and/or social media accounts to then load products onto them. Whether you prefer to limit orders to those in your local area and hand-deliver them or integrate a courier service for orders on each platform, we’ll offer training and as much help as you need. We’ll even provide the mailing satchels for you to pack the orders in!
If you prefer not to run any retail/online programs yourself, we can give you a personalised QR code (inclusive of in-store signage) for you to share with your customers and use on your website. With every sale we make using that code, you can receive product credit from us.
We’re here for you.
Since the beginning of the pandemic, our team have continued to be on the ground, visiting cafes and small businesses, and have listened to all of the setbacks and issues at play. This list has compiled the solutions to many of those setbacks in hopes that other local businesses can stay ahead.
Note: We’re also continuing our training workshops over zoom, so if you need any staff training, technical support, or help with any of the above, we’re more than happy to assist over zoom!
Contact the team with any questions, here: (02) 9807 6033 or reception@schibellocaffe.com
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